Tudor Glen Veterinary Hospital Policies.
Pets are treasured family members at Tudor Glen Veterinary Hospital and we are privileged to be entrusted as advocates for your pet's care. These policies help deliver the highest possible quality of veterinary medical care, the highest level of safety, and the most efficient delivery of veterinary services.
PRESCRIPTION REFILLS
We now offer prescription refill requests via our PetDesk app. Get it now or by calling us at 780-458-6051. We normally fill our prescription requests within 24hrs of when it was received and will contact you when your prescription is ready. Unfortunately we are unable to give returns on any prescription items.
HOW TO BOOK APPOINTMENTS
Appointments can be made anytime online or via our PetDesk App or by calling the hospital at 780-458-6051 during standard business hours: Mon - Fri: 8:00 AM to 11:00 PM, Sat: 8:00 AM to 6:00 PM.
WALK-INS / UNSCHEDULED APPOINTMENTS
Appointments are preferred and we will always try to accommodate walk-ins. The Tudor Glen Veterinary Hospital cares about the health of every one of our clients' companion animals. Some days are busier than others, and on the hospital's busiest days we offer clients the option of a "drop-off" which means that your pet would be seen after the regularly scheduled appointments. If it is more convenient for you, you may leave your pet with us for the day to be seen by the veterinarian when they are next available. The doctors will then examine your pet and a treatment plan, specific to your pet, is created. You will then be contacted by either the veterinarian or one of their health care team members to explain the next plan of action and to arrange a discharge time. This service is provided to give owners peace of mind that their pet is getting the best care possible. True emergencies will always be treated as a priority.
LEASHES & CARRIERS
For the security and ease of both our clients and patients we ask that all dogs be on a leash and cats be in carriers while in the reception area. If these are not available to you then we would be happy to provide them to you.
RELEASE OF PATIENTS
To ensure the best care is given, and the proper "at home" instructions are understood, pets are only discharged during office hours.
PHONE & E-MAIL ADVICE
Regrettably we are unable to diagnose over the phone or by email. In order for us to give suitable advice for the treatment and care of your pet, a proper diagnosis with your pet is needed. One of our veterinarians must perform an examination of the patient to approximately determine the health care needs of your pet.
FEES
Payment is required at the time of service. Our fees are based on the guidelines established by the Alberta Veterinary Medical Association (AVMA) and are determined by procedures, equipment used, hospitalization and types of medication administered.
We accept Visa, Mastercard, Cash and Debit. Regrettably we do not accept cheques.